Technical Issues?
Please read the
information below. If, after trying these troubleshooting techniques you
still experience difficulty listening, please complete the form on the
right side of this page to email the technical department.
●
Browser update:
Make sure you have installed the latest version of your browser.
We suggest using Internet Explorer 6,,
but you can also use Netscape Navigator, Mozilla, and the new Firefox
browser to launch your favorite stream.
● Windows
Media Player update:
Make sure you have installed the latest version of Windows Media
Player. The latest, Version 10, can be downloaded for free at
the link below:
http://www.microsoft.com/windows/windowsmedia/players.aspx
Windows Media Player Codec Downloads: http://www.microsoft.com/windows/
windowsmedia/format/codecdownload.aspx
●
Windows Updates:
Make sure you have performed all of your 'Windows Updates'. This
will ensure that you have all the latest software patches and fixes.
To check your system for available Windows Updates click on the link
below:
http://windowsupdate.microsoft.com
●
Pop-up Blockers:
Pop-up blocker software will prevent the player window from opening.
Examples of 'pop-up' blocker software include the Google and Yahoo
Toolbars, Zone Alarm, Norton Internet Security. Most 'pop-up
blocker' software can be temporarily disable by holding down the <Crtl>
key while you click on the listen link. MAC USERS - You can disable
the pop-up blocker for just one window by holding down the control 'z'
while clicking on the link.
You can
find out if you have a toolbar running with a built-in pop-up blocker
feature by doing the following:
Open Internet Explorer, Click on View on the top of the window; click
Toolbar at the top of the list. Check the list of current toolbars;
you should have:
Standard Buttons
Address Bar
Links
Lock the Toolbars
Customize...
Any other item that differs from this list could be a toolbar that
includes a pop-up blocker. At this point, you are going to need to
look into the options of the toolbar listed to find out how to disable
the pop-up blocker feature or how to add the station you want to
listen to to the allowed pop-ups.
●
Firewalls:
Many places of business are employing the use of a firewall to keep a
handle on the Internet traffic going to and from their network. A
firewall is configured to help stop malicious activities from harming
the network. To find out how to configure ZoneAlarm and Norton
Internet Security, click the following link:
http://www.christiannetcast.com/firewall.html
Links for
Mac Users
●
Use the links below to download and install the needed software for
your system. Please read the installation instructions carefully
as you may need to remove your previous version of software prior to
upgrading or re-installing.
●
Internet Explorer 5.2.3 for Mac OS X
● Internet Explorer 5.1.7 for Mac OS 8.1 to 9.x
● Windows Media Player 7.1 for Mac
● Windows Media Player 9 for Mac OS X
Important
Information!
Even if
you have tried all these troubleshooting measures, it is still
possible that there is a local network issue that creates connection
problems for you while others can listen perfectly. The company you
obtain your Internet signal from could have installed a new piece of
equipment, implemented a firewall, or a router could be updating its
IP table and it takes up to 24 hours to complete. Check with your
Internet Service Provider or local computer technician for additional
information about your streaming trouble.
If you
are still having problems listening to us, please completely fill out
the form below. Be especially careful that you give us your full and
correct email address, otherwise, we cannot contact you to help you
resolve your listening issues.
***Please
note, this form is for technical issues only. If you would like to leave
feedback for another department, such as the Administrative Office,
Advertising Department, please click here to contact one of those
departments. Thank You!****
Subject
First Name
Last Name
Email Address
***IN ORDER TO ASSURE THAT YOU RECEIVE PROPER ASSISTANCE, PLEASE
BE CERTAIN THAT YOU TYPE THE CORRECT EMAIL ADDRESS.***
Connection Type
Are you using Windows Media Player? Yes
No
Please use this area to explain the nature of your connection
problem:
